From chapter 2 - Serve. Part 4
When I shared my amazement at the number of responses with my wife,she very keenly mused,“They all feel helpless,like they have no control.” As soon as she said this I realized that this was exactly the same thing I had heard from priests and musicians, the two groups who are most often the target of the congregation’s ire.Priests who come into a new parish and encounter established ways of doing things with which they do not agree and yet are powerless (at least at first) to change and musicians who are hired to provide a parish with beautiful music yet find themselves restrained by parish staff or established practice to playing pieces they feel are less than worthy of the liturgy often express frustration at their lack of control.
This brings home a point that we do not like to admit: None of us is in control, no matter what our function is in the liturgy. Yet we are all tempted to think that if we were in charge we could make it all perfect.